Delivery

Delivery

• DHL Standard for European countries. Normally 1-8 days depending on your country, please note that we do not guarantee delivery time.

Albania • Andorra  • Belgium • Bosnia and Herzegovina • Bulgaria • Croatia • Cyprus • Czech Republic • Denmark • Estonia • Finland • France • Gibraltar • Greece • Hungary • Iceland • Italy • Latvia • Liechtenstein • Lithuania • Luxembourg • Macedonia • Malta • Monaco • Montenegro • Netherlands • Norway • Poland • Portugal • Portugal • Romania • San • Marino • Serbia • Slovakia • Slovenia • Spain • Sweden • Switzerland • Vatican city

• DHL Paket then to the Post Office: Normally 8 to 18 days, please note that we do not guarantee delivery time. After the customs clearance, DHL Paket will pass the parcel to the local operator and the parcel will arrive at the post office.

Please note that it is possible that DHL Paket hands over to a delivery organisation based in your country. If you have experienced a time delay in delivery via DHL Paket, we have no possibility to have contact with your local post office in your country, so please contact us at [email protected] to initiate a tracing process with DHL on the German side.

After the customs clearance, DHL Paket will pass the parcel to the local operator and the parcel will arrive at the post office: for Russia - it is Russian Post, for Kazakhstan - Kazpochta, for Belarus - partner service shopbyshop.by, for Ukraine - Meest. Let us know if you've had parcels from across the border during the calendar month - the amount of duty-free imports from 2020 is 200 euro for the EAEU countries (Armenia, Belarus, Kazakhstan, Kyrgyzstan); 150 euro for Ukraine. If you exceed the limits - provide an additional address on the new recipient in a special field.

Available for delivery:

The list of countries available for delivery is constantly expanding due to the removal of COVID restrictions

America:

Canada • USA 

Asia:

Bangladesh • Bhutan • Brunei Darussalam • Cambodia • Indonesia • India • Japan • Malaysia • Pakistan • Philippines • Singapore • Taiwan • Thailand  • Fiji • French Guiana • French Polynesia • Guinea

CIS:

Armenia • Azerbaijan • Belarus • Georgia • Kazakhstan • Moldova

Middle East:

United Arab Emirates